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Black Belt Certification - Healthcare
0.0 Magnified Learning's Lean Six Sigma - Process Improvement Reimagined
0.0.1 Program Overview (3:28)
1.0 Lean Six Sigma Problem Solving Introduction
1.0.0 Unit Overview - Lean Six Sigma Basics (1:06)
1.0.1 The Problem Solver's Dilemma (8:58)
1.0.2 CVT Intro (16:14)
1.1 Cohesive Value
1.1.0 Cohesive Value Objectives (0:58)
1.1.1 Cohesive Value Introduction (12:13)
1.1.2 Cohesive Value Application (9:29)
1.1.3 Four Dimensions of Value (0:47)
1.1.4 Business Value (26:31)
1.1.5 Culture Value (9:32)
1.1.6 Culture Value Application (21:48)
1.1.7 Individual Value (22:52)
1.1.8 The Big Five Personality Types (16:29)
1.1.9 Leadership Decision Making Styles (11:47)
1.1.10 Decision Making Application (14:01)
1.1.11 Customer Values (19:37)
1.1.12 Internal vs External Influential Customers (28:45)
1.1.13 Problem Statement (8:41)
1.1.14 Stakeholder Analysis Part 1 (9:51)
1.1.15 Stakeholder Analysis Part 2 (5:12)
1.1.16 Cohesive Value Conclusion (1:21)
1.1 Quiz
1.2 Lean Six Sigma Overview
1.2.0 Lean Six Sigma Introduction (1:30)
1.2.1 Lean Introduction (11:39)
1.2.2 Lean History (11:16)
1.2.3 Six Sigma History (17:33)
1.2.4 Lean Six Sigma History (7:50)
1.2.5 Six Sigma Level Yield (6:59)
1.2.6 Six Sigma Level Yield Application (3:39)
1.2.7 Lean Six Sigma In Practice (7:25)
1.2.8 Applying Lean Six Sigma Knowledge (20:04)
1.2.9 Summary Final (3:18)
1.2 Quiz
1.3 Transformative Cohesion - Lean Intro
1.3.0 Transformative Cohesion Objectives (0:57)
1.3.1 Transformative Cohesion Intro (2:10)
1.3.2 Lean Intro (4:09)
1.3.3 Intro to Process Mapping (4:34)
1.3.4 Anatomy of Process Value (10:19)
1.3.5 Waste in Front Line Operations (7:03)
1.3.6 Lean Waste - Waiting (6:18)
1.3.7 Lean Waste - Overproduction (6:13)
1.3.8 Lean Waste - Rejects/Defects (4:03)
1.3.9 Lean Waste - Motion (1:39)
1.3.10 Lean Waste - Overprocessing (2:48)
1.3.11 Lean Waste - Inventory (4:16)
1.3.12 Lean Waste - Transportation (1:48)
1.3.13 Lean Waste - Talent (2:08)
1.3.14 Lean Waste Summary Table (0:35)
1.3.15 Lean Tools For Front Lines (0:54)
1.3.16 Waste Auditing (9:32)
1.3.17 5S (6:57)
1.3.18 Transformative Cohesion Summary (0:31)
1.3 Quiz
1.4 Value Transformation - Six Sigma Introduction
1.4.0 Value Transformation Objectives (2:18)
1.4.1 Value Transformation Intro (1:42)
1.4.2 Intro to Six Sigma (3:44)
1.4.3 Understanding Variation (4:28)
1.4.4 Interpreting Variation (7:57)
1.4.5 Population vs Sample Data (1:29)
1.4.6 Standard Deviation with Population Data (3:57)
1.4.7 Standard Deviation with Population Data in Excel (1:49)
1.4.8 Standard Deviation with Sample Data (3:23)
1.4.9 Standard Deviation with Sample Data in Excel (0:35)
1.4.10 Pareto Analysis (5:45)
1.4.11 Pareto Analysis in Excel (6:06)
1.4.12 Intro to Six Sigma Metrics (21:01)
1.4.13 Six Sigma Metric Application (6:00)
1.4.14 Calculating DPU (4:45)
1.4.15 Calculating DPMO (2:35)
1.4.16 Calculating First Time Yield (10:21)
1.4.17 Calculating Rolled Throughput Yield (7:04)
1.4.18 Communicating Six Sigma Outcomes (2:27)
1.4.19 Value Transformation Conclusion (0:34)
1.4 Quiz
1.5 Intro To Problem Solving
1.5.0 Approaching the Problem Objectives (0:43)
1.5.1 Intro to VOC (4:32)
1.5.2 Obtaining the VOC (2:39)
1.5.3 VOC Application (2:48)
1.5.4 SIPOC Diagram (3:24)
1.5.5 SIPOC Diagram Application (1:48)
1.5.6 CTQ Tree (6:37)
1.5.7 Intro to Approaching the Problem (2:25)
1.5.8 The Transformation Methodology (7:55)
1.5.9 5 Why Brainstorming (7:17)
1.5.10 Approaching the Problem (11:03)
1.5.11 Approaching the Problem Conclusion (2:03)
1.5 Quiz
1.6 Process Mapping
1.6.0 Process Mapping Objectives (1:27)
1.6.1 Intro to Process Mapping (1:38)
1.6.2 Process Elements (7:54)
1.6.3 Process Components (6:52)
1.6.4 Process Maps for Front-Lines (2:22)
1.6.5 Detailed Process Maps (5:41)
1.6.6 Cross-Functional Maps (4:21)
1.6.7 Intro to Value Stream Maps (3:42)
1.6.8 Value Stream Map Anatomy (12:33)
1.6.9 Value Stream Map Calculations (14:18)
1.6.10 Value Stream Map Application (2:18)
1.6.11 Value Stream Map - Cycle Time (0:46)
1.6.12 Value Stream Map - Lead, Process, and Efficiency Calculations (1:46)
1.6.13 Value Stream Map - Bottleneck and Capacity (6:45)
1.6.14 Process Mapping Conclusion (2:49)
1.6 Quiz
1.7 Quality and Project Management
1.7.0 Quality and Project Management Overview (0:29)
1.7.1 Intro to Quality Management (3:49)
1.7.2 CoPQ vs CoQ (11:44)
1.7.3 CoPQ vs CoQ Application (9:22)
1.7.4 Project Management Intro (2:42)
1.7.5 Project Selection (7:52)
1.7.6 Project Selection Process (17:43)
1.7.7 Value vs Effort Grid (3:14)
1.7.8 Project Scoring - Weighting (5:46)
1.7.9 Project Scoring - Weighting Application (3:28)
1.7.10 Project Viability Modeling (12:10)
1.7.11 Building a Six Sigma Team (9:47)
1.7.12 Project Timeline (10:24)
1.7.13 Lean Six Sigma Roadmap (15:38)
1.7.14 Quality and Project Management Summary (2:25)
1.7 Quiz
1.8 Exam Preparation
1.8.0 Exam Preparation (6:24)
1.9 Unit Exam
1.9.0 Certification Exam (Qualitative - 35 questions / Quantitative - 40 questions)
2.0 DMAIC Problem Solving Introduction
2.0.0 Process Optimization Introduction (4:47)
2.0.1 DMAIC Problem Solving Introduction (3:53)
2.0.2 DMAIC Problem Solving (22:19)
2.0.3 CVT Maturity Modeling (7:24)
2.0.4 Process Change Management (10:22)
2.0.5 Readiness Assessments (5:48)
2.0.6 Readiness Assessment Application (8:40)
2.0.7 Benchmarks (8:20)
2.0.8 DMAIC Business Value (1:15)
2.0.9 Calculating Business Value (3:25)
2.0.10 Business Value - Margin (2:09)
2.0.11 Business Value - NPV (10:06)
2.0.12 Business Value - Discounted ROI (1:56)
2.0.13 Business Value - Cost-Benefit Ratio (1:54)
2.0.14 Identifying Project Savings (5:45)
2.0.15 DMAIC Problem Solving Summary (1:08)
2.0 Quiz
2.1 Other Problem Solving Techniques
2.1.0 Other Problem Solving Techniques Overview (0:43)
2.1.1 Other Problem Solving Techniques Introduction (13:38)
2.1.2 Problem Solving Methodologies (1:32)
2.1.3 Lean Process Management (15:36)
2.1.4 Total Quality Management (8:39)
2.1.5 Business Process Re-Engineering (8:48)
2.1.6 Rummler-Brache (2:34)
2.1.7 Scrum (7:41)
2.1.8 Cutomer Experience Management (5:23)
2.1.9 Jumpstart (4:28)
2.1.10 Other Problem Solving Methodologies Application (2:30)
2.1.11 Lean Six Sigma In Comparison (2:19)
2.1.12 Other Problem Solving Techniques Summary (0:41)
2.1 Quiz
2.2 Cohesive Value DMAIC
2.2.0 Cohesive Value DMAIC Overview (0:51)
2.2.1 Cohesive Value DMAIC Introduction (2:37)
2.2.2 Talent Development (14:57)
2.2.3 Forming A Well-Rounded Team (4:08)
2.2.4 Executive Presence (4:58)
2.2.5 Earning Respect (5:37)
2.2.6 Meeting Facilitation (8:26)
2.2.7 Team Decision-Making Methods (0:52)
2.2.8 Decision-Making Methods - Force Field Analysis (1:47)
2.2.9 Decison-Making Methods - Nominal Group Technique (NGT) (1:26)
2.2.10 Decision-Making Methods - Multi-Voting Technique (1:36)
2.2.11 Vroom-Yetton Decision-Making Model (3:32)
2.2.12 Cohesive Value DMAIC Conclusion (0:37)
2.2 Quiz
2.3 Design for Six Sigma (DFSS) Methodologies
2.3.0 DFSS and Kaizen Overview (1:18)
2.3.1 DFSS and Kaizen (5:20)
2.3.2 DMADV (4:54)
2.3.3 DMADOV (3:51)
2.3.4 DCOV (3:20)
2.3.5 Kaizen (3:28)
2.3.6 Kaizen Application Scenario (2:22)
2.3.7 Kaizen Application - Clarify the Problem (1:54)
2.3.8 Kaizen Application - Breakdown the Problem (2:39)
2.3.9 Kaizen Application - Set the Target (1:01)
2.3.10 Kaizen Application - Root Cause and Countermeasures (2:25)
2.3.11 Kaizen Application - Implementation and Monitoring (4:09)
2.3.12 Kaizen Application - Standardize and Share (6:04)
2.3.13 Toyota Kata (3:12)
2.3.14 DFSS and Kaizen Conclusion (1:37)
2.3 Quiz
2.4 DMAIC Process - Define Phase
2.4.0 DMAIC - Define Phase Overview (1:49)
2.4.1 Define Introduction (10:22)
2.4.2 Project Scenario (1:48)
2.4.3 Business Opportunity (4:45)
2.4.4 Organizing Teams - Stakeholder Analysis (15:59)
2.4.5 Drafting Project Charters (3:00)
2.4.6 Project Scope Part 1 - SIPOC (12:30)
2.4.7 Cause-and-Effect Diagrams (4:27)
2.4.8 Project Scope Part 2 (8:01)
2.4.9 Project Kickoff Prep (16:04)
2.4.10 Project Kickoff (6:15)
2.4.11 Project Plan - Interrelationships Diagrams (14:11)
2.4.12 Project Timeline - Gantt Chart (1:21)
2.4.13 Business Case (13:58)
2.4.14 Quality Function Deployment (21:43)
2.4.15 Tollgate Review - Executive Sponsor Sign-Off (7:41)
2.4.16 Define Phase Conclusion (4:34)
2.4 Quiz
2.5 DMAIC Process - Measure Phase Process Auditing
2.5.0 Measure Overview (9:08)
2.5.1 Measure Progress Tree (6:27)
2.5.2 Introduction to DMAIC Mathematics (0:50)
2.5.3 Qualitative Data (1:05)
2.5.4 Quantitative Data (3:58)
2.5.5 Measurement Scales (21:57)
2.5.6 Sampling (10:57)
2.5.7 Sampling Methods (15:28)
2.5.8 Sampling Bias (16:47)
2.5.9 Sampling Design (15:12)
2.5.10 Control Charts Introduction (6:29)
2.5.11 Control Charts - Common vs Special Cause (9:00)
2.5.12 Types of Control Charts (7:24)
2.5.13 Measurement Variables (9:47)
2.5.14 Measuring Data (6:59)
2.5.15 Conclusion (1:48)
2.5 Quiz
2.6 DMAIC Process - Measure Phase Data Auditing
2.6.0 Introduction to Data Auditing (1:15)
2.6.1 Normalizing Data (16:24)
2.6.2 Z-Scores (12:34)
2.6 Quiz 1
2.6.3 Measurement Systems (19:16)
2.6.4 Measurement System Analysis (6:39)
2.6 Quiz 2
2.6.5 Gage R&R (71:29)
2.6.6 Attribute Agreement Analysis Intro (0:30)
2.6.7 Attribute Agreement Analysis - Binary (25:30)
2.6.8 Attribute Agreement Analysis - Ternary+ (37:35)
2.6.9 Measure Phase - Data Analysis Conclusion (3:14)
2.6 Quiz 3
2.7 DMAIC Process - Measure Phase Process Capability
2.7.0 Process Stability Overview (1:39)
2.7.1 Basic Statistics Intro (1:00)
2.7.2 Central Limit Theorem (3:53)
2.7.3 Descriptive Statistics (7:43)
Quiz - Central Limit Theorem; Descriptive Statistics
2.7.4 Probability Intro (8:53)
2.7.5 Events, Trials, and Outcomes (1:45)
2.7.6 Classic vs Empirical (3:13)
2.7.7 Unions and Intersections (4:05)
Quiz - Probability Unions and Intersections
2.7.8 Compliment Rule (2:25)
2.7.9 Independent vs Dependent Events (5:55)
2.7.10 Mutually Exclusive Events (4:02)
2.7.11 Conditional Probability (14:22)
2.7.12 Multiplication Rule (8:48)
2.7.13 Addition Rule (4:30)
Quiz - Probability Calculations
2.7.14 Counting Techniques (8:24)
Quiz - Counting Techniques and Factorials
2.7.15 Probability Distribution Intro (5:33)
2.7.16 Binomial Distribution (28:02)
2.7.17 Binomial Distribution Application (8:30)
Quiz - Binomial Distributions
2.7.18 Poisson Distribution (13:39)
2.7.19 Poisson Distribution Application (9:49)
Quiz - Poisson Distributions
2.7.20 Normal Distribution (17:55)
2.7.21 Normal Distribution Application (5:29)
Quiz - Normal Distributions
2.7.22 Process Capability Intro (0:59)
2.7.23 Short-Term Process Capability (23:03)
2.7.24 Short-Term Process Capability Application (12:00)
2.7.25 Long-Term Process Capability (5:15)
2.7.26 Calculating Sample Size (10:27)
2.7.27 Process Stability Conclusion (3:51)
Quiz - Process Stability
2.7.28 Auditing Variation (90:27)
2.7.29 Accuracy and Precision (20:17)
2.7.30 Probability of Events (11:13)
2.7.31 Capability Study (15:08)
2.7.32 Measure Conclusion (4:41)
2.8 DMAIC Process - Analyze Phase
2.8.0 Analyze Overview (2:01)
2.8.1 Analyze Introduction (6:15)
2.8.2 Analyze Decision Tree (14:40)
2.8.3 Identifying Potential Xs Intro (16:13)
2.8.4 Affinity Diagram (8:14)
2.8.5 FMEA Intro (6:34)
2.8.6 PFMEA (21:15)
2.8.7 Lean Waste Analysis Intro (14:57)
2.8.8 Lean Waste Analysis (5:57)
2.8.9 Lean Waste Analysis - Cost of Service (36:48)
2.8.10 Lean Waste Analysis - Cost of Production (19:18)
2.8.11 Kanban (6:55)
2.8.12 Lean Waste Analysis - Conclusion (7:20)
2.8.13 Quality Waste Analysis Intro (3:57)
2.8.14 Quality Waste Analysis - Cost of Defects (10:44)
2.8.15 Quality Waste Analysis - Conclusion (0:46)
2.8.16 Define Critical Xs (5:49)
2.8 Quiz #1
2.8.17 Hypothesis Testing Intro (2:28)
2.8.18 Hypothesis Testing Terminology (1:23)
2.8.19 Hypothesis Testing - General Terms & Inputs Explained (7:43)
2.8.20 Hypothesis Testing - Outputs Explained (4:55)
2.8.21 Hypothesis Testing - Interpretations Explained (3:46)
2.8.22 Hypothesis Testing (12:31)
2.8.23 Preparing For Improve (2:13)
2.8.24 Risk Analysis Intro (3:40)
2.8.25 Risk Management (6:28)
2.8.26 Analyze Conclusion (0:40)
2.8 Quiz #2
2.9 DMAIC Process - Improve Phase
2.9.0 Improve Overview (2:29)
2.9.1 Improve Introduction (3:46)
2.9.2 Improve Progress Tree (1:47)
2.9.3 Brainstorming Solutions (3:30)
2.9.4 Poka Yoke Transformation (17:40)
2.9.5 Pilot Study (17:18)
2.9.6 Pilot Study Review (1:05)
2.9 Quiz - Brainstorming, Poka Yoke, Pilot Studies
2.9.7 Hypothesis Testing (5:58)
2.9.8 Hypothesis Testing - Proportions Intro (4:49)
2.9.9 Hypothesis Testing - One Proportion (17:05)
2.9 Quiz - Hypothesis Testing #1
2.9.10 Hypothesis Testing - Two Proportions (12:22)
2.9.11 Two Proportions Pooled (12:54)
2.9 Quiz - Hypothesis Testing #2
2.9.12 Two Sample Mean Testing (19:48)
2.9.13 Hypothesis Testing - Welch's Method (9:11)
2.9.14 Hypothesis Testing - Application (17:44)
2.9 Quiz - Two Sample Mean Testing
2.9.15 Lessons Learned (18:52)
2.9.16 Communication Planning (16:08)
2.9.17 Improve Conclusion (1:34)
2.10 DMAIC Process - Control Phase
2.10.0 Control Overview (1:58)
2.10.1 Control Introduction (1:02)
2.10.2 Control Progress Tree (0:42)
2.10.3 Control Plan Creation (14:51)
2.10.4 Implementation Scaling (16:28)
2.10.5 Monitoring Control Charts (37:27)
2.10.6 Project Finalization (9:27)
2.10 Quiz
2.10.7 Project Write-Up (7:59)
2.12 Certification Exam
2.12 Certification Exam (Qualitative - 50 questions)
3.0 Program Optimization Intro
3.0.0 Program Optimization Introduction (3:57)
3.1 Program Problem Solving Intro
3.1.0 Introduction to Program Problem Solving (2:34)
3.1.1 Program Process Relationships (6:22)
3.1.2 Understanding Our Emotions (2:56)
3.1.3 Advanced Change Leadership (17:43)
3.1.4 Advanced Change Leadership - Practice (20:00)
3.1.5 Relating to People… (6:18)
3.1.6 Wheel of Emotions (10:09)
3.1.7 IQ vs EQ – Emotional Intelligence Intro (2:17)
3.1.8 Personal Emotions (15:47)
3.1.9 Personal Emotions - Application (6:30)
3.1.10 Emotions in Others (11:42)
3.1.11 Behavioral Impact of Stress & Threats (18:14)
3.1.12 Emotions in Others - Application (4:45)
3.1.13 Regulating Emotions (11:35)
3.1.14 Using Emotions to Facilitate Performance (10:26)
3.1.15 Managing Expectations – Job Satisfaction (2:01)
3.1.16 Problem Solving with EQ - Application (29:26)
1.1.6 Culture Value Application
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